Cvent Wins 2009 International Customer Service Excellence Award

Cvent, provider of online event management software, event sourcing (eRFP), and Web surveys, has been recognized for exceptional service at the 2009 International Service Excellence Awards.

The Customer Service Institute of America (CSIA) issues these awards annually to acknowledge the leading service providers across the globe. Cvent's Client Services Team won the award for excellent service in the category of Contact Center.

This year, fellow winners of the International Service Excellence Awards include FedEx, Disneyland and Virgin Airlines.

According to the CSIA, "these awards are the world's peak customer service awards with leading organizations and individuals around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence."

Manjula Aggarwal, Cvent's senior vice president of client services, says, "Cvent has always considered client service to be our core strength and critical to the success of our business. In the enterprise software industry, it is essential that we provide superior support and guidance to our users. We're proud of the fact that over ninety percent of calls into the Cvent Client Services team are answered within ninety seconds or less because we have the utmost respect for our clients' time. Currently, we have the highest ratio of customers to customer care staff in the industry, with one Client Services rep to every fifty customers. Our team provides customer care 24 hours a day, 5 days a week, with additional support on weekends, to our clients all over the world. It is truly an honor to be recognized for our efforts in providing consistent, top quality service, and we thank the CSIA for this award."

The judging criteria for the International Service Excellence Awards are based on the International Customer Service Standard (ICSS), a rigorous business tool designed to guide organizations in delivering the highest level of service.

The CSIA judging panel cited Cvent's outstanding energy, employee morale, exceptional phone support, and superior product knowledge as the key reasons why Cvent stood out from the other organizations that the CSIA evaluated.