• Q&A: Jak Hu, general manager, Queen Kapi'olani

     
    POSTED September 3, 2019
     

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Jak Hu was recently hired as the general manager of Queen Kapi'olani, Waikiki Beach

1. What are you looking forward to the most in your new role?

As general manager, I look forward to growing a strong, happy team that is dedicated to hospitality service and excellence. I look forward to creating a positive work environment for our team that inspires us to deliver outstanding service, experiences and memories to our guests.

2. How do you think past experiences have prepared you for this role?

Hospitality service is an art that requires fine-tuning over many years of practice. Throughout my career on the islands, I’ve had the opportunity to wear many hats across hotel operations and management, and in turn, I’ve gained a specialized understanding of the Hawaiian market. Prior to my general manager role at Queen Kapiolani Hotel, I was the area director and general manager for Marriott Courtyard & Hilton Garden Inn. Under my leadership, these properties performed at the highest levels of occupancy on the Islands of Hawaii and Kauai.

3. How did you get into the industry?

My affinity for the hospitality industry started as a child, when I helped my family run high-quality restaurants serving Korean, Japanese cuisine with a pacific rim approach. Growing up in the restaurant business, I found my passion for food and was compelled by the larger, personal experience that comes with preparing, serving and sharing a memorable meal.

4. What are you hoping to achieve in your new role?

Under my leadership, I want to create a fun environment that is committed to hospitality excellence. Every day, I want Queen Kapiolani Hotel to be a place for all of our guests, locals and travelers alike, to feel welcomed with our unique aloha spirit and unconditionally cared for.

5. What do you enjoy most about the industry?

My favorite aspect of the hospitality industry is how personal it is. I enjoy every opportunity I have to work with the many different people across our wonderful staff, and together, create unique experiences and memories for our guests that capture the essence of our special Waikiki location and local culture.

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Phillip Blane and Adela Toto were recently named general manager and director of sales and marketing for Kimpton Glover Park Hotel.

 

Gary Gill, telephone operator for The Broadmoor, earns the Heart of Hospitality award from The Above and Beyond Foundation.

1. How do you go above and beyond?

Our guests have a high expectation of service from The Broadmoor. Every team member strives to exceed that expectation; but, as I found out early on, the small things matter just as well.

 

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Jose Ortega was recently hired as the general manager of Dr. Wilkinson's Hot Springs Resort.

1. What are you looking forward to the most in your new role?