• Q&A: Sandra McDowell, director of human resources, Stonewall Resort

     
    POSTED August 27, 2019
     

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Sandra McDowell was recently hired as the director of human resources for West Virginia's Stonewall Resort.

1. What are you looking forward to the most in your new role?

My previous HR experience has been in manufacturing, distribution and retail. The opportunity to work in the hospitality industry broadens my field of human resources. Though many of the HR skills and competencies bridge from one industry to another, there is always something new to learn.
 
2. How do you think past experiences have prepared you for this role?

Brand image is vital to any business. Benchmark’s goal is to be the standard that others are measured by. My past employers had brand image as a foundation to their business as well.
 
3. How did you get into the industry?

A few years ago, I worked with a manager who is now a director at Stonewall Resort. When the position opened at Stonewall, he contacted me. On his recommendation, I applied, was interviewed and selected.
 
4. What are you hoping to achieve in your new role?

I want to provide support to the leadership team and continue to build on the positive relationships with our associates. We have some very long service and dedicated associates who want to advance. It is my responsibility to help them achieve those goals.
 
5. What do you enjoy most about the industry?

The people. I have met associates who want to make sure that the families and conference attendees who come to Stonewall Resort have the best experience possible. I am blessed to work at one of the most beautiful resorts in West Virginia.

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Phillip Blane and Adela Toto were recently named general manager and director of sales and marketing for Kimpton Glover Park Hotel.

 

Gary Gill, telephone operator for The Broadmoor, earns the Heart of Hospitality award from The Above and Beyond Foundation.

1. How do you go above and beyond?

Our guests have a high expectation of service from The Broadmoor. Every team member strives to exceed that expectation; but, as I found out early on, the small things matter just as well.

 

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Jose Ortega was recently hired as the general manager of Dr. Wilkinson's Hot Springs Resort.

1. What are you looking forward to the most in your new role?