The Global Business Travel Association and Uber for Business teamed up to conduct ground transportation research and and shared the results in a report titled The Corporate Travel Comeback: The Evolution of Ground Transportation and Other Trending Business Travel Topics. GBTA members and industry stakeholders in the U.S. and Canada who are involved with managing or procuring travel on behalf of their company were surveyed April 18-27, 2022. The report uncovers concerns and considerations from 202 travel managers representing some of the world’s largest companies.
Travel managers indicated they are very interested in three key considerations when it comes to evolving business travel programs at their companies. Compared to two years ago, 75% of employers are more focused on traveler safety/well-being, 55% are more focused on sustainability/social responsibility, and 53% are more focused on travel policy compliance/enforcement.
Type of Ground Transportation
- Most travel managers say their company’s employees frequently use rental cars (82%) and rideshare apps (70%) on work trips, but fewer than half (48%) say employees frequently use taxis.
- Most travel policies at least sometimes allow chauffeured transportation/black car service (74%), premium ridesharing (68%), and premium/luxury rental cars (51%). Roughly one-third say their company’s employees sometimes or frequently use chauffeured transportation (36%) or premium ridesharing (30%).
- Half of travel programs (49%) currently have a business account with a rideshare platform and one-third (35%) would consider it. The most important features cited by travel managers were reporting (76%), integration with expense platforms (69%), and ability to apply company policies (62%).
Sustainability – Important but Price Sensitive
- A majority (84%) say sustainability is at least somewhat important in the design of their company’s travel program, with 50% saying it is very or extremely important.
- However, not all are willing to incur significant additional cost to achieve more sustainable outcomes. Only 6% of respondents say their company currently allows employees to spend more on sustainable travel options, and an additional 26% are considering allowing employees to spend more.
- Of those surveyed, 73% are tracking or considering setting up tracking ground transportation sustainability efforts.
Bleisure Trips & Eating on the Road
Ninety percent of respondents say employees are more (30%) or equally as interested (60%) in adding vacation days to their work trips when compared to pre-pandemic times. While 36% said their companies’ travel policies expressly allows business/leisure (bleisure) trips, 49% indicated their policy does not but employees are often allowed to take these trips in practice.
If you’ve gone out for meal lately, prices are rising because of high inflation. While 29% of respondents said their company has raised its spending limit or per diem for meals, a larger number 56% confirmed that these are unchanged from last fiscal or calendar year.
Also, 55% noted that their company’s employees at least sometimes use food delivery apps on business trips, and 32% expect employees to use them more than they do today. App features important to travel managers are integration with expense software (74%), reporting (72%), opportunity to order group meals (66%), and ability to apply company policies (64%).