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The Hospitality Industry Responds to the LA Wildfires

Hotels, industry associations, and travel companies are coming together to support those impacted by the ongoing wildfires in the Los Angeles area

By Amanda Christensen

Since Jan 7., a series of devastating wildfires has taken a toll on the Los Angeles metropolitan area, with three fires remaining active as of Jan 16., most notably the Palisades Fire in the Pacific Palisades and the Eaton Fire in Altadena. A combination of drought conditions, low humidity, and the hurricane-force Santa Ana winds created a recipe for disaster, leaving many without access to their homes or basic necessities as the flames tore through neighborhoods.

Los Angeles skyline with mountain backdrop. January 17, 2025
The communities around the outer ring of downtown Los Angeles were hit the hardest by the wildfires, namely the Pacific Palisades and Altadena. || Photo by Larry Gibson, courtesy of Adobe

Almost immediately after the fires began, the LA community came together to donate clothes, food, water, and other items to those in need. The hospitality industry responded in a similar tune, with hotels partnering with industry associations and travel companies to offer free or reduced-rate room stays and build relief funds.

The Asian American Hotel Owners Association introduced the “Hope & Haven: California Wildfire Recovery Initiative,” which is dedicated to raising funds and support for those affected by the fires. Through this initiative, people can contribute to the relief fund to help communities rebuild and donate room nights to provide temporary housing. As of Jan. 17, the initiative raised $3,786 with a goal of $7,501, and 14 room nights have been donated.

Hilton is partnering with American Express to provide 20,000 hotel room nights to those impacted across the LA area, working with Los Angeles County nonprofit 211 LA to coordinate the distribution of rooms, which can be applied for online here.

Graphic of hand holding another hand in a fire fighter's glove for the Hilton and American Express partnership to support those affected by the fires. January 17, 2025
Hilton and American Express have partnered to help those in need with free hotel room stays. || Courtesy of Hilton

“All natural disasters take a toll on our people and communities, and this one weighs particularly heavy given our long history in California,” says Christopher J. Nassetta, president and CEO of Hilton, in a prepared statement. LA has served as the company’s headquarters for the last 40 years. “In times like these, our founder’s belief that hospitality can be a force for good carries even greater meaning and makes our responsibility to those we serve even more urgent. We are actively in touch with all hotels in the area and are incredibly grateful to our team members who have already gone above and beyond to support the community and each other.”

Additionally, Hilton and The Hilton Global Foundation are supporting the firefighters working on the front lines against the fires with contributions to the Los Angeles Fire Department Foundation and the International Association of Fire Fighters Foundation.

Down in San Diego, several hotels are offering reduced and specialty pricing for those in need of temporary housing due to the fires, including waived fees and flat room rates. Participating properties include the following, among others, and specific offers can be viewed here:

Fire containment operations are ongoing, and updated information can be obtained from local news sources and the California Fire Department of Forestry and Fire Protection, the latter of which currently lists the Palisades Fire at 31% contained and the Eaton Fire at 65% contained.

aahoa.com
hilton.com
sandiego.org

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