Checklist: What to Do When Room Pirates Attack
It was a normal day in the office on September 26, 2013 until my phone rang and a confused exhibitor was on the line. This exhibitor had received a phone call and email from a company representing itself as our housing bureau for one of our upcoming events. Aging Services of Minnesota did not contract with this housing reservation company nor did we supply this company with contact names. In fact, our room block and event registration materials were not published yet.