• Holiday Inn Express & Suites Minneapolis-Downtown’s Asha Hassan Receives Meet Minneapolis’ ‘Hospitality Hero’ Award

    POSTED November 26, 2018

    Esta Goodman, Director of Sales; Jackie Mossberg, Housekeeping Executive; and Asha Hassan, Housekeeper

Asha Hassan, a housekeeper at the Holiday Inn Express & Suites Minneapolis-Downtown (Convention Center) has been named the “Hospitality Hero” award winner for the third quarter of 2018 by Meet Minneapolis, Convention and Visitors Association. This honor is for an individual or company that has made valuable contributions to the image and culture of Minneapolis through outstanding hospitality and service.

Nominated by Director of Sales Esta Goodman, Hassan embodies “Minnesota nice” through her dedication to her job. In a recent example, Hassan found a suitcase in a vacant guest room she was cleaning that contained several thousands of dollars and ensured a safe return to the guest.

Hassan has been serving the Minneapolis community at Holiday Inn Express & Suites since 2000. As a refugee, she spoke little English but is now fluent in the language. She greets everyone with pep and genuine joy, and takes great pride in being a Minnesotan as well as an American citizen. That pride carries over into her work, where she goes above and beyond for hotel guests and is always eager to lend a hand to colleagues.

Her work sets the bar high as a golden standard of Minneapolis hospitality,” added Goodman. “Asha’s 18 years of dedication, diligence and pride in her work exemplify her as a Hospitality Hero that Minneapolis should be proud of. We sure are!”

“I feel great, honored and very thankful,” said Hassan of the award.

This November, Brent Howard was appointed the new director of The Towers at Lotte New York Palace. Howard has been in the hospitality industry for close to eight years and has spent the last three years with Lotte New York Palace. In his new role, Howard will ensure guests have an experience that goes far beyond expectations in The Towers' accommodations, which occupy the top 14 floors of the hotel. 

What are you most looking forward to in your new role?  


This April, the Hyatt Regency Tamaya Resort and Spa announced a new Director of Sales, Marketing, and Events, Chrisie Smith. Smith has worked at several Hyatt properties across the country and has over 21 years of experience ranging from Colorado’s Park Hyatt Beaver Creek to Hyatt Regency Lake Tahoe Resort, Spa and Casino in Nevada, and most recently was the director of sales for Hyatt Regency in Dallas. 


The Mandarin Oriental, Boston has appointed Kenneth Ng as director of marketing and commerce. A hospitality industry veteran with 30 years of experience, Ng joins Mandarin Oriental, Boston from InterContinental Boston, where he served as director of sales and marketing for a decade.