Fairmont Chicago, Millennium Park, entered a new chapter of elevated service and community engagement with the appointment of four women to key management positions. This milestone reinforces the hotel’s commitment to fostering an inclusive workplace while driving innovation and excellence in hospitality.
As Fairmont Chicago deepens its community ties, it remains dedicated to delivering elevated guest experiences. Through strategic leadership appointments, meaningful engagement initiatives, and a focus on representation, the hotel and its management aim to shape the future of hospitality in Chicago.
The four newly appointed women in leadership positions at Fairmont Chicago include:
- Nicole Thomure as director of operations will leverage her extensive experience in food-and-beverage operations to elevate the guest experience. Under her leadership, Fairmont Chicago is enhancing service standards and refining dining offerings to provide an exceptional and memorable stay for all guests.
- Chloé Gray-Le Coz brings a strong background in brand strategy and marketing to her new role as director of sales and marketing. She will focus on enhancing the hotel’s presence in the market, fostering meaningful partnerships, and building relationships within the Chicago community to drive business growth.
- Danielle La Pointe, in the role of director of talent and culture, will focus on fostering a dynamic and inclusive workplace environment.
- Sandy Hsu will drive financial strategy and optimize revenue growth as director of revenue management.
“We’re excited to welcome these women, celebrating a new era at Fairmont Chicago,” says Thomure in a prepared statement. “Their leadership and expertise will play a crucial role in shaping the future of our hotel and enhancing the experiences of both our guests and team members.”
Fairmont Chicago continues to reach key benchmarks in representation and growth. Through intentional hiring practices and leadership development programs, the hotel remains committed to cultivating a team that mirrors the community it serves while reflecting its values and the evolving hospitality landscape. Currently, 34% of employees identify as African American, 27% as Hispanic/Latinx, and 19% as white.
The expansion of the hotel’s leadership team aligns with Chicago’s broader efforts to strengthen its economic base by advancing workforce inclusivity. By prioritizing representation in hiring and professional growth, Fairmont Chicago not only creates career pathways for underrepresented groups but also contributes to the city’s long-term economic sustainability.
