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Service Shines at Dual-Branded River North Hotel

The hotel's staff goes above and beyond

By Todd R. Berger

The dual-branded voco Chicago Downtown and Holiday Inn Chicago–Wolf Point opened a year ago, bringing a combined 521 upscale guest rooms to the idyllic location with expansive views of the Chicago River and The Merchandise Mart. The hotels’ largest ballroom accommodates up to 800 standing attendees and 400 for seated dinners. In addition to the spectacular views in the heart of Chicago, the voco/Holiday Inn staff rises above.

Event at dual-branded voco Chicago Downtown and Holiday Inn Chicago-Wolf Point || Courtest of voco Chicago Downtown

“I never worry about our servers when there’s an event … because things get magically taken care of,” says Michele Worth, director of sales and marketing for the hotels. “[To clients], it looks like a flawless experience, which is all I can ask for.”

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