The United Airlines app as of April 1 includes estimated Transportation Security Administration (TSA) wait times at the airline’s hub airports using data collected by the airline, a first-of-its-kind offering from a major U.S. carrier. As part of a new pilot program, the feature provides regular wait time updates throughout the day, giving travelers timely information on TSA wait time and helping them plan their travel with confidence.
In the Travel section of the United Airlines app, United customers can view TSA wait times at the airline’s U.S. hub airports in Chicago; Denver; Houston; Los Angeles; New York/Newark; San Francisco; and Washington, D.C. The United Airlines app will provide estimated TSA wait times for specific lanes—including standard security and TSA PreCheck—throughout terminals serving United Airlines customers, allowing them to choose the option that works best for them.
“We appreciate the work and professionalism of our TSA agents, and while most began receiving back pay earlier this week, the U.S. Department of Homeland Security shutdown continues, and people want to stay informed about expected TSA wait time at our airports,” says Jason Birnbaum, United’s chief information officer, in a prepared statement. “Our customers rely on our mobile app for all their travel needs, and this new feature lets them know what to expect and better plan their trip.”
United Airlines has introduced several new features in its app recently, including package-style luggage tracking, enhanced information for travelers with connections, and rebooking assistance.
