• Meet Audrey Fan, Compassion at Work

     
    POSTED March 4, 2019
     

    Logistics pro Audrey Fan never loses sight of the most important detail of a meeting and event: the people. 

When someone outside of the meetings and events industry asks event producer Audrey Fan what she does for a living, she tells them that she’s a butler who works with clients to strategize, orchestrate and complete the task at hand.

The tasks at hand she’s completed over her career are mighty impressive. She’s been part of the teams to open the Meydenbauer Center, The Paramount Hotel Seattle and Elliott Grand Hyatt Seattle. She was the first corporate national account director for the Seattle Convention & Visitors Bureau (increasing the market segment by more than 4,000 percent). And she has worked logistics for everything from the national Broadway Tour of Mamma Mia in Hawaii (her home state) to two Super Bowl–bound football teams and numerous association and corporate conferences.

One of the things Fan says she loves about the meetings and events industry is the ability to see and learn about the world through the eyes of many different cultures, industries and situations. “I love the satisfaction of providing memorable experiences for people through the meeting, conference or event, as well as providing the platform for humanity to connect with one another through these events,” she says.

That connection to humanity was front and center while Fan was supporting the recent Special Olympics USA Games in Seattle. “I was in charge of setting up the media center for basketball. The area was not set up according to the layout: Pipe and draped areas were actually locker rooms for the teams. So after a hectic 45 minutes of scrambling and setting up a proper media center to support the reporters, photographers and networks in this area, I recall seeing a dad with his intellectually disabled young child, who was overwhelmed. I realized this father had been in the same spot, calmly talking to his son, and after 30 minutes, the young child reached out and hugged him. It is a reminder that we all need to have patience and compassion to overcome any obstacle,” she says. 

League City CVB manager Stephanie Polk shares her career journey.

Originally from Kentwood, Louisiana, Stephanie Polk, TDM, CTE, first made her mark on the travel and tourism industry as director of marketing for the Beaumont Convention & Visitors Bureau. There, she helped to elevate the city as a destination for recreation travelers and business groups. Wowed by her accomplishments, in 2020, League City brought her on board to lead its marketing efforts. She shares with us highlights and advice from her experience in the industry. 

 

Event planning and experience design go hand in hand. Just ask Maria Moyano, experience designer for the Museum of Ice Cream (MOIC), based in NYC. “I think that everything is an event. You can go have coffee, and that’s an event. Everything is also an experience. You feel happy, and that’s an experience. It’s about what you are trying to get out of the event—and then how does an experience elevate it,” says Moyano.

 

In the midst of the pandemic last year, Loris Menfi joined San Antonio Marriott Rivercenter and Riverwalk as general manager. At the time of her hire, Rivercenter had recently unveiled a renovation to its 70,000-plus square feet of meeting space.