These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Carolyn McCammon was recently hired as the director of sales and marketing for Hyatt at the Bellevue in Philadelphia.
1. What are you looking forward to the most in your new role as the director of sales and marketing for Hyatt at the Bellevue?
Twenty years ago, I came to the hotel for a few short weeks to help Hyatt Hotels & Resorts move in. Even then, I was impressed with the unique design elements and connection the hotel has to so many important moments in Philadelphia’s history. I am honored to be a part of the ongoing history of this iconic hotel and be part of a team that has so much pride in where they work.
2. How do you think past experiences have prepared you for this role?
I’ve been blessed to work at several Hyatt’s that were firsts for the company and for the industry. It’s allowed me to embrace the spirit of each location and celebrate who we are, rather than simply what we do.
3. How did you get into the industry?
As a kid, my parents took us on many of those obligatory road trips. Everyone else was interested in the destination, but I was always interested in the hotel! I remember the first time I saw a glass elevator. I thought it was the most amazing thing I’d ever seen. I’m not sure I could tell you one other detail from that trip, but I can tell you about that elevator. When it came time to look at colleges, I only applied at Hotel Schools. I didn’t consider anything else, and I’ve never looked back.
4. What are you hoping to achieve in your new role?
I am looking forward to blending the celebration of this iconic hotel with the needs of today’s traveler. By defining the experience for our guests, we’ll bring more attention to one of America’s most legendary hotels. I want to help the hotel tell its story and share in our guests’ memories.
5. What do you enjoy most about the industry?
I get to come to work each day and meet new people from all over the world. Even if it’s for a moment in an elevator, you never know if that smile or nod could be the one thing that makes an impact in someone’s day. From all my years with Hyatt, I truly have connections and friends in every corner of the country and all over the world. I’m pretty lucky!