• Meet Joe Gaeta

    POSTED January 29, 2017

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to brittany.trevick@tigeroak.com.

Joe Gaeta was recently hired as director of sales & marketing for the Grand Hyatt New York in New York City.

1. What are you looking forward to in your new role as director of sales and marketing at the Grand Hyatt New York?

I am looking forward to being part of the Hyatt family. Hyatt Corporation has a great reputation in New York City as a leader in hospitality and as a company that cares as much about their employees as they care about their clients.  I look forward to joining an amazing sales and marketing team, leading them to great results for 2017 and beyond. 

2. How do you think your past industry experience has prepared you for this role?

With more than 20 years in the hospitality industry handling operations, sales and marketing, I feel I have a great understanding and knowledge of what it takes to sell and market the Grand Hyatt. As I have built and worked with great teams at many hotels, including the Lotte New York Palace, Loews Regency and the InterContinental New York Barclay, I was compelled to join such a dynamic team here at the Grand Hyatt.  

3. What goals do you have in mind for the Grand Hyatt New York this year and further down the line?

I have several goals in mind for 2017 that will influence results for future years. Most important is to achieve or exceed the revenue budget for this year along with future revenue targets. This is one of the most important assets within Hyatt, and we need to attain success for ownership. Another very important goal for me is the personal development of my team members. It is my job to make sure my team is happy, motivated and result driven.  I need to make sure each member of the team is headed for success and a clear path is set for future development.  I also want to give back to the community. I will continue to volunteer at City Harvest and work with St. Jude Children’s Foundations.

4. How did you get into the industry?

During and after college I was in the restaurant industry, always having a desire for hotels.  My uncle was very good friends with the doorman at the RIHGA Royal Hotel on 54th and seventh (now the London Hotel). He gave my resume to the doorman and he gave it to the rooms division director.  It got my foot in the door for an interview, and I was hired as a front desk agent.   

5. What do you enjoy most about the hospitality industry?

The hospitality industry is very rewarding. I enjoy making a difference for clients and employees. Every day is a different day, and I love learning something new and being a leader.   

Nearly all hotels are experiencing staffing shortages, according to a new member survey conducted by the American Hotel & Lodging Association (AHLA). AHLA conducted the latest Front Desk Feedback survey of nearly 200 hoteliers Sept. 12-19, 2022.

Eighty-seven percent (87%) of survey respondents indicated they are experiencing a staffing shortage, 36% severely so. The most critical staffing need is housekeeping, with 43% ranking it as their biggest challenge. 


Since 2008, the 20-acre Harley-Davidson Museum campus has been a must-see destination for guests from around the globe, both riders and non-riders alike. A campus makeover began last summer with the groundbreaking of a new, year-round event space.


These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to lauren.pahmeier@tigeroak.com.

Donna Horii was recently named the national group sales manager for The Charter at Beaver Creek

1. What are you looking forward to most in your new role?