Staffing issues remain a key concern in the hotel industry. In a new member survey conducted by the American Hotel & Lodging Association (AHLA), 87% of respondents reported that they are experiencing a staffing shortage, 36% severely so.
As bad as these numbers are, they’re actually an improvement. Back in May when the same questions were posed, 97% of AHLA members said they were short staffed, 49% severely so. Then as now, the most critical staffing need is housekeeping, 43% ranking it as their biggest challenge in the recent September survey, 58% in May.