Minneapolis-St. Paul International Airport (MSP) Terminal 1 ticketing and arrival lobbies have taken a multigenerational leap from their 1960s-era design and infrastructure to now support technologically advanced travel processes within more spacious, accessible, welcoming, bright, and modern spaces. In early September, the Metropolitan Airports Commission (MAC), owner and operator of MSP, completed its $600 million, decade-long Operational Improvements Program, the largest-ever renovation of Terminal 1 that dramatically transformed the public side of the terminal.
Over the course of 20 distinct pro-jects, MAC expanded the entire terminal footprint toward the roadway, consolidated security screening into two larger and more efficient checkpoints, installed larger baggage carousels, updated building systems, and refreshed design elements along every passenger touchpoint.
“This has been a decade-plus journey to transform the facility and processes to enhance the passenger experience and our operational capacities,” says MAC CEO Brian Ryks in a prepared statement. “The massive scope of this program centered on being prepared for the next several decades to serve our passengers, airlines, and other partners.”
