Airports Council International named Minneapolis-St. Paul International Airport (MSP Airport) as the Best Airport in North America through its global passenger survey program. The achievement is for the 25-40 million passenger category.
This recognition marks the third straight year—and seventh out of the last eight years—that the airport has received the Airport Service Quality program title. In addition, MSP Airport is a member of the Airports Council International Director General’s Roll of Excellence following four straight years of Best Airport in North America awards between 2016 and 2019.
“This award is particularly meaningful because our own passengers have chosen MSP Airport for one of the industry’s highest honors,” says Brian Ryks, CEO of the Metropolitan Airports Commission, which operates MSP Airport. “Our entire airport community works hard to deliver top-notch customer service, and this latest award affirms our continued commitment to providing exceptional airport experiences for our travelers.”
The 2023 Airport Service Quality Awards were based on 595,000 on-site traveler surveys at 400 airports in 95 countries. The surveys cover 30 key indicators that define a passenger’s overall experience, including the ease of finding their way through the airport, the check-in process, security, cleanliness, shopping quality, and dining quality.
“MSP’s streak of year-after-year ASQ awards is an impressive feat that demonstrates the continuous pursuit to create services, amenities, and a total welcoming experience that has passengers eager to return to visit or do business in Minnesota,” says Rick King, chairman of the Metropolitan Airports Commission.
“Flying through MSP isn’t just transit; it’s an experience crafted with care,” says Luis Felipe de Oliveira, director general of Airports Council International. “Success in the Airport Service Quality Awards underscores the ability to make every passenger have a memorable and enjoyable airport journey.”
The council ranks MSP as the 19th busiest airport in North America. MSP served 34.7 million passengers last year, an increase of 11% from the previous year. This year, MSP Airport’s 18 commercial airlines will provide nonstop service to 131 domestic and 32 international destinations. This includes the launch of daily Lufthansa service between MSP Airport and Frankfurt, Germany, beginning June 4.
