Delivering a personalized, high-touch experience at scale is challenging for most planners. But for many event leaders, it’s a challenge they want to address. According to Bizzabo’s 2026 State of Event Benchmarks, 40% of event leaders cite content personalization as the most effective lever to improve experience design. Bizzabo of New York City helps organizers address this need with Bizzy, a new artificial intelligence (AI) attendee copilot that gives every attendee instant, personalized answers in the Bizzabo event app. Bizzy is available as a premium capability within Bizzabo’s Event Experience OS, a platform that handles most aspects of event management.
Essentially, for attendees, Bizzy acts as an always-on concierge throughout their event experience. Available 24/7 within the app, it answers attendee questions in real time, helps navigate agendas and venues, surfaces personally relevant sessions and speakers, and identifies people with which to network. Instead of searching through schedules, FAQs, or tracking down event staff, attendees can ask Bizzy.
“Attendees are more selective about where they spend their time,” says Alon Alroy, cofounder and chief marketing officer of Bizzabo, in a prepared statement. “When they commit, they expect relevance, personalization, and clear outcomes. Bizzy helps meet those expectations by delivering timely, personalized guidance throughout the event experience.”
Bizzy helps attendees feel confident navigating the event, so they’re more likely to attend the right sessions, connect with the right people, and walk away feeling their time was well spent. For organizers, Bizzy provides a way to support attendees at scale without adding staff. It automatically handles high volumes of routine questions, easing pressure on support desks and reducing time spent responding to repeat inquiries.
Bizzy comes prepopulated with event data from Bizzabo’s event-management platform, including sessions, speakers, registrants, and meetings. Organizers can further enrich Bizzy’s knowledge by uploading FAQs and other resources, so even nuanced details are covered.
When changes happen, organizers update information one time in Bizzabo, and those updates push to the app. Attendees get consistent, up-to-date answers every time with Bizzy, and organizers avoid the confusion that comes from information being scattered across teams and channels.
