Intelity, provider of hospitality’s leading guest experience and staff management platform, is slated to release a brand-wide mobile app with The Leading Hotels of the World (LHW)—the largest collection of independent luxury hotels spanning more than 80 countries—later this summer. Designed for both hotel guests and Leaders Club members visiting more than 400 properties in the organization’s portfolio, the app will offer a variety of features and provide guests with a digital view of the offerings of many LHW properties.
“We are looking forward to launching the Leading Hotels app for our global travelers and proud to have collaborated with Intelity on this critical project,” says Phil Koserowski, senior vice president and chief marking officer of LHW, in a prepared statement. “The app will empower travelers to deepen their experience throughout their journey from inspiration and booking, to pre-arrival and on-property. For our hoteliers, it will offer highly customizable solutions to help them improve staff efficiency, enhance the guest experience, and drive incremental on-property revenue. Our continued partnership with Intelity will open the digital door for curious travelers to further discover and elevate their stay at our curated collection.”
Through the app, LHW guests can discover and book properties, request room upgrades, and manage reservations across multiple properties in a trip. Additionally, the app provides property-specific information, dining options, amenity offerings, local maps and directions, and transportation services. Guests may submit pre-arrival and services requests through the app, as well.
For hoteliers, the partnership between LHW and Intelity will provide access to the backend platform, Intelity’s Guest Experience Management System, and the Content Management system to streamline staff’s day-to-day operations and manage content on the app. Future enhancements planned for the app include mobile check-in and -out, and keyless entry.
“With LHW’s preeminence in the luxury and independent hospitality market, and their own platform capabilities, we’ve been able to craft a very compelling experience for guests engaged with the brand or just planning a trip to a single destination,” says Robert Stevenson, Intelity CEO, in a prepared statement. “This is an important milestone for both companies. Together, LHW and Intelity conceived this development journey before the pandemic, and then waited patiently through the difficult COVID-19 years until hospitality emerged last year in full swing with a rebound across the industry. We are looking forward to working more closely with LHW and individual member properties to enhance their mobile and in-room offerings in the coming months.”
