• Q&A: Brent Vander Waal, ITA Group Holdings CEO

     
    POSTED May 31, 2019
     

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Brent Vander Waal was recently named CEO of ITA Group Holdings in addition to his current position as president.

1. What are you looking forward to the most in your new role?

I've always enjoyed creating winning strategies, 30 years ago this was around a competitive sports environment, and now I look forward to developing winning business strategies to help clients solve issues. Also, I'm looking forward to spending more time with the team and listening to their ideas. There's so much to learn from them.

2. How do you think past experiences have prepared you for this role?

I started my career on the financial side of the company as the controller and then moved to the CFO role, so I understand what it takes to run the company financially, and as president, I've been more involved in the business and operational side of business. Sitting in meetings, hearing business issues and coming up with solutions to them. I have a unique perspective of these combined positions, which will serve me well in my new role.

3. How did you get into the industry?

I was referred by a friend, not knowing much about the industry when I first got into it. I was referred because of the strong culture; they thought it would be a good fit for me. I fell in love with the people, company and industry itself and have never looked back. 

4. What are you hoping to achieve in your new role?

Having a significant impact on clients today. I would like to double the number of clients who have a positive experience in the future. I want to lead, motivate and engage team members, and I want the team to know and understand clients so they can provide unique, on-target ideas to help our clients achieve their business goals. 

5. What do you enjoy most about the industry?

For me, it's very rewarding to see how our programs are helping clients build relationships with the people closest to them. I get a lot of stories about how we've had a positive impact on people’s lives.

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Phillip Blane and Adela Toto were recently named general manager and director of sales and marketing for Kimpton Glover Park Hotel.

 

Gary Gill, telephone operator for The Broadmoor, earns the Heart of Hospitality award from The Above and Beyond Foundation.

1. How do you go above and beyond?

Our guests have a high expectation of service from The Broadmoor. Every team member strives to exceed that expectation; but, as I found out early on, the small things matter just as well.

 

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Jose Ortega was recently hired as the general manager of Dr. Wilkinson's Hot Springs Resort.

1. What are you looking forward to the most in your new role?