• Q&A: Christina Mackey, director of HR, Grand Plaza Hotel at The Beachcomber

     
    POSTED August 23, 2019
     

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Christina Mackey was recently named director of HR for Grand Plaza Hotel at The Beachcomber

1. What are you looking forward to the most in your new role?

In my new role am looking forward to teaching and training our team about Benchmark culture. The Mosaic Immersion training offers the team great perspective into Benchmark as a company, and also allows each person to realize their importance. This team is continuously transforming. There is a huge opportunity for training and development here with this team and everyone is eager to be a part of it.

2. How do you think past experiences have prepared you for this role?

My past experiences have prepared me for this role in many ways. I started my career in customer service with an entry level position. I worked my way up through many levels of different companies. This experience allowed me to gain a broad perspective of not only hourly, but also salaried positions. It has provided me a much greater understanding of different roles within an organization and their needs, which allows me to be the best HR partner for the team.

3. How did you get into the industry?

I got into this industry after many years in retail. During my years in retail management, I gained a lot of exposure to HR practices. It was essentially a decision I made after 12 years in retail, when I realized that I had a passion for human resources and began pursuing positions on an HR team. I began with an entry level position as an HR Specialist, and my career took off from there.

4. What are you hoping to achieve in your new role?

In my new role, I would like to achieve many things. One of the biggest goals I have in this role, is to work diligently with the team to cultivate and develop the partnership between Human resources and operations. Human resources has progressed immensely over the last several years, so I want to ensure that people see the HR team as not only leading by example through polices and procedures, but also that we are a business partner.

5. What do you enjoy most about the industry?

What I enjoy most about the industry is, hands down, the people! I am so fortunate to have the opportunity to meet and work with amazing people every day. I have an opportunity to be the difference through building teams and creating experiences that make an impact.

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Phillip Blane and Adela Toto were recently named general manager and director of sales and marketing for Kimpton Glover Park Hotel.

 

Gary Gill, telephone operator for The Broadmoor, earns the Heart of Hospitality award from The Above and Beyond Foundation.

1. How do you go above and beyond?

Our guests have a high expectation of service from The Broadmoor. Every team member strives to exceed that expectation; but, as I found out early on, the small things matter just as well.

 

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Jose Ortega was recently hired as the general manager of Dr. Wilkinson's Hot Springs Resort.

1. What are you looking forward to the most in your new role?