These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Hannah Anderson, Jamie Lemaster, and Jeff Rose were recently named marketing manager, catering and conference service manager, and director of operations for Hotel Teatro.
1. What are you looking forward to the most in your new role?
Hannah Anderson: The responsibility and the space to be creative! I love roles that allow the aptitude for daily challenges and that allow me to be creative and wear many hats. It feels really rewarding that with every measure and task that I complete, I continue to build our outstanding brand. I adore this hard-working team as well and how much they all care for this hotel.
Jamie Lemaster: I am really looking forward to working with the sales & catering team. Each one of us is either new to the hotel or new to our roles. We all are starting new adventures together, and we are all ready to hit the ground running!
Jeff Rose: Collaborating with the outstanding talent that we have at Hotel Teatro.
2. How do you think past experiences have prepared you for this role?
HA: My past experiences with in-house marketing and agency public relations have taught me the value of independently owned businesses, and how big of a difference each initiative can make. I’ve been equipped with tools from classes, mentors and past positions that have given me an understanding of how to make our boutique hotel stand out in this large and overshadowing market with many competitors and industry leaders.
JL: My title at the two previous properties I was at was executive meetings manager, which means I was booking all the smaller events and last-minute bookings. Since Hotel Teatro is a smaller and more unique hotel, it fits in perfectly for my experience. I also have used the same hotel system (Opera) in the past. Since selling and servicing is already my strong suit, the only thing I really need to learn is the actual property itself and the accommodations that come with it.
JR: I have worked almost every position within a hotel operation and as a current manager. Remembering what it’s like day-to-day in those positions, I think allows you to be more empathetic to their daily experiences and challenges and helps with teamwork and cohesiveness because my team knows that I understand and can help find effective ways to overcome those challenges.
3. How did you get into the industry?
HA: Completely stumbled into it. I’ve known for a while that my dream job would be working for an independently owned business with a dynamic, hospitality driven environment, and I found exactly that. As a communication major in college, I ideally wanted the ability to do many things – all involving communicating and branding, and this role allows me to dip my hands into so many different tasks and facets within the industry. Dream job, check.
JL: I started in the industry during my summers off while I was in college. I found a “pool attendant” job at Little America Hotel & Resort in Cheyenne, Wyoming. For some reason, I just fell in love with every aspect of hotels. I then continued to work for the company each summer, whether it was at the pool or on the golf course. In 2017, I started an internship with the sales & catering team for LA, and I have been in love with the hospitality industry ever since!
JR: A summer job prior to my senior year of college. I loved it so much I returned once I graduated and have been with it ever since.
4. What are you hoping to achieve in your new role?
HA: I’m hoping to achieve a status – that people know who and what Hotel Teatro is and what makes it so special.
JL: I am hoping to get out into the community and inform more people about Hotel Teatro and what we have to offer. Most people know us as Denver’s Original Boutique hotel and for our famous restaurant, The Nickel. I want people to know that we have some beautiful and unique spaces for board meetings and events that they won’t find anywhere else in downtown Denver.
JR: To help elevate the experience at our hotel for not only our guests but our talent as well.
5. What do you enjoy most about the industry?
HA: How dynamic the industry and the people are. There is so much to learn constantly and so much that is constantly changing to push toward higher goals. I love how active we are and that we place customer service at the utmost of priority. That is huge!! When our team cares, you find that more people begin caring about Hotel Teatro.
JL: Definitely the people!
JR: Working alongside so many talented people and learning from their stories, background and experiences.