Kimpton Overland Hotel Atlanta Airport in Georgia—an IHG property located right next to Hartsfield-Jackson Atlanta International Airport—has partnered with digital food and beverage ordering company IRIS to implement a mobile ordering system where guests can access menus and place orders for room service or at its dining establishments directly from their phones. The system eliminates the need for attendees to make phone calls or wait in line at a counter to place a food or beverage order.
“We are thrilled to collaborate with IRIS to elevate our guests’ dining experience with mobile ordering,” says Kerry Ringham, general manager at Kimpton Overland Hotel Atlanta Airport, in a prepared statement. “As a hotel situated in a bustling travel hub, it’s imperative for us to offer innovative and convenient solutions that save our guests time and enable us to boost order volumes and food and beverage guest spend. IRIS provides us with the perfect platform to enhance our room service operations, increase revenue, and exceed guest expectations.”
With the new digital platform, attendees can order food and beverages via QR codes placed conveniently around their rooms, on tabletops, flyers, and at the front desk. They can simply scan, select, and order, with options available to schedule room service deliveries ahead for a time of their choosing.
Since implementing the mobile service with IRIS, Kimpton Overland has seen a big surge in room service orders and a noticeable increase in average guest spend. Digital ordering has also increased order accuracy, in turn creating higher guest satisfaction. Ringham says the hotel plans to extend this offering for use at its rooftop bar in the near future.
