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Detroit & Grand Rapids Airports Earn High Marks

Detroit Metropolitan Wayne County Airport and Gerald R. Ford International Airport earn top spots with J.D. Power and USA Today, respectively

By Kathy Gibbons

The ExpressTram people mover at DTW; DTW ranked No. 1 in customer satisfaction for mega airports last year. || Photo by terryleewhite, courtesy of Adobe

When it comes to standout Michigan airports, the state’s top two are getting high marks. Detroit Metropolitan Wayne County Airport (DTW), the state’s largest, and Gerald R. Ford International Airport (GRR) in Grand Rapids, second largest, have garnered top spots in several different ratings.

According to the J.D. Power 2023 North America Airport Satisfaction Study, Detroit ranked No. 1 in customer satisfaction for mega airports. DTW Vice President of Communications Erica Donerson says the airport offers about 800 flights a day among
17 scheduled passenger airlines to and from more than 125 nonstop destinations on three continents. In 2022, the airport saw more than 28 million passengers pass through its terminals.

GRR took the top spot last year in the USA Today Reader’s Choice Awards for best small airport. Six airlines operate out of GRR with nonstop flights to more than 30 major U.S. cities. In 2022, over 3.4 million travelers used GRR. “Our airport continuously strives to provide an exceptional guest experience through innovative expansions, modern and accessible facilities, friendly customer service, an easy and convenient airport journey, and by proudly serving as West Michigan’s gateway to the world,” says GRR President and CEO Tory Richardson.

grr.org

metroairport.com

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